Remuto
Trust & safety

Three things that are true of every stay on Remuto.

You've read the stories — a booking paid a week ahead, a stranger answering the door, the money already gone. Each of those needs three things to go wrong. Remuto is built so none of them can.

1

Hosts are paid the day after you check in.

Your payment is held until you've arrived and the check-in day has ended. Only then does it go to the host. A listing for a place that isn't real earns nothing — so there's no reason to make one.

New hosts stay on this schedule until they've completed three stays. After that, payouts go daily, like any established business.

How it works. Every host is paid through their own Stripe account, opened in their legal name with a bank account that matches, after Stripe's identity checks. Remuto controls when that account pays out — and it pays out after check-in, not before.
2

Every place is verified with a shot taken at the address.

A Remuto listing can't be published from imported photos. The host has to shoot something inside the place with the Remuto camera — a photo is enough — and the app checks that it was taken at the listing's address, recently, before the listing goes live.

Owners are also matched against the public property record where it's available. Hosts who manage a place for someone else provide a document showing they're entitled to — read once by a person at Remuto, never shown to guests.

What you'll see. A small Place verified mark beside the address on every listing that has passed. If it isn't there, the listing isn't live.
3

If it isn't the place, one tap gets your money back.

From check-in day until 24 hours after, your stay page has a button: This isn't the place. Tapping it refunds you in full, immediately, from the money that was still being held — and shows you nearby Remuto stays for the same dates so you're not standing on a doorstep with nowhere to go.

The listing comes down the same moment. The host's account is frozen while a person at Remuto reviews what happened, and a host with two reports is removed.

Fair both ways. Hosts can answer a report with evidence. A guest who reports a stay they actually took loses the ability to book without verifying their identity, and the refund is reversed.

And the quieter things

Every guest verifies their identity once — a government ID and a selfie through Stripe, never stored by Remuto — so a host knows who's coming, and a guest can't run the reverse scam. Reviews come only from stays that were paid for and completed. A first-time host gets one listing, and requests rather than instant bookings, until they've earned more. The same address or the same photos appearing under two hosts holds both listings until a person has looked.

None of this is a badge program or a paid tier. It's how every stay works.

Remuto earns 3% when a host is paid for a real stay — nothing from a stay that went wrong, and nothing from guests. Every protection on this page exists because we only make money when it went right.